Renamy support

Need help with setup, local AI, licensing, or a rename workflow? We’re here to help.

Before contacting support

Check that you are running the latest Renamy version.
Confirm that the files are still available at their original location.
Review the preview before applying a batch.
For AI issues, check model download status and available disk space.

Common topics

License activation

Include the purchase email and the Renamy device where activation fails. Never send your full license key in an unsecured public post.

Model setup

The first AI setup downloads the local model. Download speed depends on your connection and model performance depends on your hardware.

Rollback

Renamy can roll back recorded operations when files and original paths remain available. Later changes or moved files can block a rollback.

Optional diagnostics

Renamy does not automatically collect telemetry. You may export a diagnostic report and attach it to an email. Reports should contain technical details only, but review the file before sending it.

A support form and knowledge base will be added here once the email and form providers are finalized.